Samsung Tizen version: find your TV model year and OS version

Before you search for an IPTV player on a Samsung TV, it helps to know which Tizen version the set runs. Samsung does not always show the Tizen number clearly in the menus, but the model year is easy to find, and the year gives you the version. This page shows how to read it from the model code and what to do with the answer.

Step 1: find the model code

You can read it in three places:

• On the television, open Settings, Support, About This TV. The model code and software version are listed there. Menu wording varies a little between years.
• On the label on the back of the set, or near the connections.
• On the original box or in the paperwork from the purchase.

Step 2: read the code

In European codes the first letters tell you the family. UE means an LED television such as Crystal UHD, and QE means QLED or Neo QLED. After the letters come the screen size in inches, then the series letters and numbers, and somewhere in the code a letter for the year.

Worked example: UE55AU8000. UE is an LED set, 55 the size in inches, A the year letter, so this is a 2021 television with Tizen 6.0. For a QLED code such as QE65QN90B, the letter at the end of the series part is B, which points to 2022 and Tizen 6.5.

One caution: codes from other regions begin differently, for example UN or QN in North America, and the layout can differ, so use the About This TV page and the label if the pattern does not fit. If you are still unsure, the purchase date is a good guide to the model year.

Step 3: update the software

Open Settings, Support, Software Update and choose to update now. If the set is connected to the internet, Samsung can also install updates automatically when you turn on the automatic update option. An updated television is more likely to be offered current apps and to run them smoothly.

Step 4: search in Smart Hub

1. Press Home and open Apps.
2. Use the search icon and type "QwertyPlayer".
3. If the app is listed, install it. The listing means your model is supported; we do not publish a minimum year, so the store is the reliable test.
4. Open the app and use the code it shows at the Connect to TV page to send your M3U link or Xtream Codes details from a phone or computer.

Search for QwertyPlayer in Apps and install it. If you want to see how the series fit together, read the Samsung Tizen model overview, and for the individual lines the guides to QLED and Neo QLED and Crystal UHD.

What if the app is not listed?

That usually means the set is too far behind on software or comes from a region the store does not cover. The practical answer is an external device. A Fire TV Stick or an Android TV box plugged into an HDMI port gives you the same player on the same screen: see the Fire TV guide and the Android TV box guide. The general Samsung TV guide repeats the main steps.

Note: QwertyPlayer is only a player. It does not supply or recommend channels, films or playlists.

Frequently asked questions